All sales are final. However, in the event you wish to return or exchange , we will work with you on a case-by-case basis to find an amicable solution.
In the event of a return, all diamonds and jewelry must be returned and verified in original condition with original packaging and certificates. If the certificate is not returned, there will be a $250 re-certification charge. Charges for customer requested grading reports, repairs or related services are non-refundable. Any alterations to the diamonds or jewelry will void a return.
All returns require an Return Merchandise Authorization (RMA) number. Please contact D.NEA to obtain an RMA number.